Kenya Airways is a reputable airline looking for ambitious high fliers with exceptional qualities to join our sales & ticketing team in Lagos.Our people are our greatest asset and focus on their development and the way they are both managed an organized out to ensure we attract and retain the best and that they are equipped to serve our customers in line with our being a world class standard airline.
We are currently recruiting for the following positions:
Sales & Ticketing Supervisor
To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue
Responsibilities
To lead, guide and support sales and ticketing team to ensure quality service to clients
To validate and reconcile daily sales and returns to enhance customer relations and satisfaction
To handle customer complaints and retention
To prepare and administer the shift/leave roster for optimal utilization of staff and resources
To uphold safety and safety standards for the office to safeguard company resources
Requirements
University graduate
IATA/UFTAA Diploma/ intermediate and advance airline fares and ticketing course
3 years airline experience in sales and ticketing
Ticketing & Reservations Agent
To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty
Responsibilities
To do reservations for all KQ clients to generate sales
Fare quotes to all KQ clients to provide the best applicable sales and generate sales
To recruit and handle existing and prospective frequent fliers to win and retain loyalty
Printing and reconciling of sales returns to accounts for daily sales
To promote all KQ products to create awareness and generate sales
To promote direct telephone sales so as to reduce distribution costs and generate sales
Requirements
University graduate
IATA/UFTAA Diploma/ basic airline fares and ticketing
Interested candidates are required to submit applications and CV to:
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi, Lagos
Deadline is 27th November 2008.
